How to Search:
For best search results type in as many key words as you can. The more precise your wording, the better the match. The pull-down to the right of the search box will help narrow your search by product type. Accurate spelling is important.

How to Purchase:

1. Find the item(s) you would like to purchase.
2. Add them to your cart.
3. Click the purchase button.
4. Complete and submit the order form.

• Visa
• MasterCard
• Discover
• American Express

Check Payment Information:

TheGreatEscapeOnline.com accepts checks and money orders. Payment must be received before your order will begin processing. Follow the procedure below;

• Choose "Check or Money Order" as payment method
• Finalize your order and write down your order number on your check or money order.
• Mail your payment to:

• Checks and money orders must be in U.S. funds drawn on a U.S. bank.

Security:
Secure Sockets Layer (SSL) protocol is a security protocol that provides communications privacy over the Internet. The protocol allows client/server applications to communicate in a way that is designed to prevent eavesdropping, tampering, or message forgery.

TheGreatEscapeOnline.com uses only the strongest SSL available. This ensures that all infomation you transmit is only seen by TheGreatEscapeOnline.com employees.

TheGreatEscapeOnline.com does not share customer information with any third parties. Your customer information can be removed from our systems at any time by request (phone 800-295-1931)

Order Processing:
Orders are processed Monday through Friday at 3:00 pm EST. For example: if you placed your order at 12:00 pm EST on Monday, we would process your order that day. If you place your order at 4:00 pm Friday, it would not be processed until Monday. We make every effort to ship orders as quickly as possible. Due to constant changes in our inventory and that of our suppliers, we are unable to guarantee the availability of any given item at any price listed.

All orders are shipped from our Nashville warehouse.

Back Orders:
When placing an order, all items which can be filled are shipped immediately. Unshipped items will be placed on back order. As back ordered and import items ship, they are sent via First Class* regardless of original shipping method.

If a back ordered item becomes unavailable, we will notify you by e-mail, at which time you may substitute another item or we will credit your account.

You may cancel a back-ordered item anytime by e-mail or phone.

*please see additional note regarding multiple shipments under "Shipping."

Shipping:
All items which can be filled are shipped immediately. We normally do not wait for all of the items to be available unless specified.

For shipping purposes, one item is an individual cd, cassette, DVD or VHS video. For example, a four(4) cd boxed set is considered 4 items.

Global Shipping:
The chart below details shipping charges within the United States. This includes: the continental 48 states, Alaska, Hawaii, APE/APOs, US possessions and territories. Tennessee addresses will be charged an additional 9.25% sales tax. This chart also includes Canadian rates separate and then the rest of the world.

All compact disc orders are sent first class by the United States Postal Service unless otherwise specified.

** All vinyl, book, toy, poster & magazine orders must ship by Priority mail due to weight considerations.**

**On heavier items, you may be contacted for approval of additional shipping charges. In these cases, we wave any handling fee and only charge you the exact cost of the shipment. We apologize for any inconvenience or delay that this may cause. **

International shipping : TheGreatEscapeOnLine.com will ship your order to almost anywhere in the world. Remember that your are responsible for any taxes, duties, or customs fees charged by your local government. We must place a customs sticker on all international orders declaring the exact contents. We cannot declare an incorrect value on your shipment.

Note regarding large domestic orders: If your order is not completed in one shipment, back ordered items will be subject to a $1.00 per item charge to help to cover additional costs. No charges are applied for any item until it is shipped. Orders may be held until complete upon request.

Return Policy:
Please contact us at contactus@TheGreatEscapeOnline.com and please reference your order number before returning any item for any reason.

Any unopened domestic item can be returned for any reason within 30 days. Upon receipt of the item, we will credit your account for the price of the item. Some returns may be subject to a 10% restocking fee. Shipping and handling charges are not refundable unless the error was on our part.

Import product cannot be returned unless it is defective.

If a CD jewel case or cassette case arrives damaged, Contact Us with your order number and we will send you a new replacement case free of charge.

In the case of defective product, please contact us at contactus@TheGreatEscapeOnline.com for information on obtaining replacement product. A defective item can only be replaced by the same item.

Grading Standards
All records are graded conservatively.  In an attempt to give customers an accurate impression of condition rather than adhere to somewhat arbitrary criteria, TheGreatEscapeOnLine.com & The Great Escape give an "overall presentation" grade, supplemented when necessary with additional remarks.  For example:  where some dealers will not allow a cut corner on an otherwise near mint jacket (often automatically relegating it to a VG+ at best), we may grade such a record as NM and note the cut-out mark (thereby letting you know what it "really" looks like:  a near-perfect record with a cut corner).  LPs are graded cover first, followed by the grade for the vinyl.  All vinyl marked as "NEW" or "CUTOUT" in our database is new and direct from the manufacturer.

For more specific guidelines, click on one of the links below.

How to Reach Us:
For any suggestions, questions, or ordering or product information, please e-mail us at: